Employment at MSM

Job Opening at MSM: A/V Network Systems Engineer

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Position Description

Join the award-winning Distance Learning and Recording Arts Department at the Manhattan School of Music, an internationally-renowned music conservatory, in enabling global access to world-class performances, concerts, programs, and activities. Provide essential audio, video and IT networking support for live, streamed and recorded events; real-time, interactive distance learning programs; and online classes. Maintain and develop the technological infrastructure that allows for the creation of artistic digital content that builds musical careers and global visibility of the performing arts.


Title: A/V Network Systems Engineer
Department: Distance Learning and Recording Arts
Reports To: Dean of Distance Learning and Recording Arts
Supervises: N/A
Internal Contacts: Department, IT, and Production Staff; Students & Faculty
External Contacts: Vendors, Freelance Videographers; University Network Engineers, K-12 media specialists, production assistants, and general public
Status:  Full-time; Non-exempt; Union. This position is covered by a collective bargaining agreement between Manhattan School of Music and I.A.T.S.E. Local 1
Start Date: As soon as possible


Network and Systems Administration

  • Maintains network infrastructure supporting DLRA activities. Includes LAN subnet, plus connectivity to WAN. (Internet2 via Columbia University and MSM administrative network.)
  • Maintains computing environment for all departmental program activities (non-administrative), including video workstations and servers. Includes installing new or rebuilding servers and workstations; configuring and testing hardware, networking software, operating system software, and application software. Troubleshoots and investigates issues, evaluates and modifies system performance as needed.
  • Maintains and monitors network integrity and server deployment; analyzes and isolates issues; ensures connectivity and availability to specific users.
  • Performs network address assignment; assigns routing protocols and routing table configuration.
  • Implements authentication configuration for department services.
  • Implements network security measures to protect data, software, hardware, and networking environment. Maintains intrusion detection systems, monitors regularly, and develops disaster recovery plan.
  • Performs regular back-up operations, ensuring all file systems and system data are successfully backed-up to appropriate media or servers.
  • Maintains Distance Learning website on Drupal. Integrates appropriate databases into website back-end for automated event scheduling and client data management.

Distance Learning Technical and Infrastructure Support

  • Provides audio, video, and networking (AVN) technical support for distance learning transmissions of small- and large-scale programs with partner institutions in the United States and foreign countries. (Includes videoconferencing and web streaming technologies.)
  • Integrates video equipment into technology infrastructure for program events; Diagnoses and resolves technical issues related to SDI video transmission, routing, and switching.
  • Interfaces with Myers Recording Studio staff on the integration of audio systems and equipment for Hall events.
  • Executes video capture, editing, and post-production of recorded Distance Learning programs, including video format conversions and data compression techniques, as needed.
  • Maintains Distance Learning studios, audio and video equipment, and computers. Runs routine diagnostics to ensure system performance and functionality.


  • Participates in planning meetings and production debriefings for Distance Learning program events.
  • Researches and recommends technology integrations and upgrades.
  • Maintain written system documentation.
  • Attends monthly staff meetings; reports on systems technology.


Network/Systems Administration/Programming

  • Working knowledge of networking concepts and protocols (OSI model fundamentals, IPv4 addressing, CIDR notation, topology considerations, isolation techniques, etc.).
  • Strong knowledge of Linux, Windows, and MAC operating systems.
  • Deployment, configuration, and maintenance of network infrastructure, including knowledge of network diagnostics and security using iperf, traceroute, proxys, firewalls, NAT, NMAP, SNORT, iptables, etc.
  • Working knowledge of server virtualization (QEMU) and Linux containerization.
  • Working knowledge of video conference technologies (ITU H.323, H.460, SIP).
  • Working knowledge of network hardware configuration, including Cisco IOS and Linux iptables based routing and firewalling.
  • Knowledge of system administration, databases, content management systems, and basic programming (e.g., DNS, DHCP, Samba/CIFS/NFS, MD based RAID arrays, SQL, PHP, C++, Python, JavaScript, HTML5, CSS, Bash/shell scripting, RESTful service client and server implementations, etc.).
  • Basic knowledge of third-party IAAS systems (e.g., AWS, GCP, Azure).


  • Strong understanding of professional digital HD video signals (SDI, HD-SDI, DVI, HDMI; interlaced vs. progressive, aspect ratios, frame rates, color space); Sony VISCA camera control protocol.
  • Understanding of audio and video clock/sync signal generation and distribution.


  • Practical knowledge of audio and video data compression (H.264 profiles, etc.); live streaming protocols (RTMP) and encoding; non-linear video editing (e.g., Adobe Premiere, Final Cut).


  • Firm understanding of fundamentals of pro audio technology: signal flow and gain structure; signal processing; microphone patterns and type; cables and connectors; amps and speakers; bus architecture in analog and digital mixers; experience with Steinberg Nuendo, Cubase, or Protools a plus.

Other Requirements

  • Willingness to work flexible hours (weekends or evenings for occasional special events).
  • Basic mechanical aptitude for facilitating physical installation of equipment.
  • Background and understanding of classical and jazz music, a plus.
  • Must be able to climb and lift at least 25 lbs to move or install equipment.

Contact Information

Send cover letter and résumé including three references to:

Chris Shade
Associate Director of Recording Arts

No phone calls, please.

Equal employment and equal educational opportunity have been and will continue to be fundamental principles at Manhattan School of Music, where employment and enrollment are based upon personal capabilities and qualifications without discrimination or harassment because of race, color, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, age, national origin, marital status, citizenship or veteran status, disability, or any other characteristic protected by law. Manhattan School of Music does not permit retaliation against individuals who oppose a discriminatory practice or participate in an investigation.