Employment at MSM

Job Opening:

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Help Desk Technician

Position Description

Title:  Help Desk Technician
Department:  Information Technology
Reports To:  Help Desk Manager and Systems Administrator
Internal Contacts:  Faculty, Staff, and Students
External Contacts:  Multiple Vendors as required
Incumbent:  Open
Employment Status:   Full-time; Non-exempt
Salary: $50,000 to $55,000


  • Serve as the Help Desk’s first level of response; provide technical support via email, in-person, or over the phone.
  • Support users experiencing difficulties with desktop hardware, software, peripherals, audio/video carts, or network connectivity – escalating issues when required.
  • Handle equipment loan reservations.
  • Assist the department of Information Technology with day-to-day functions, including but not limited to: general inspections, computer and mobile device maintenance, configuration, installation, deployment, and repair.
  • Document all client service requests and incidents in tracking system.
  • Develop and maintain support and operational documentation.
  • Perform other duties as required.

Job Requirements

  • Proficiency in Mac and PC hardware, printers, scanners, and other desktop peripherals; the Microsoft Office 2016/365 including productivity suite (particularly Excel, Outlook, and Word); Microsoft Windows 10; and Mac OS X.
  • Strong customer service and problem-solving skills.
  • Ability to work independently, on multiple concurrent projects and tasks, and in a fast-paced environment.
  • Excellent interpersonal, listening, oral, and written communication skills.
  • Resourcefulness, patience, a passion for technology, and a desire to help others.
  • Strong attention to detail.
  • Must be able to lift heavy equipment and crawl under desks.
  • Minimum 1-2 years of experience in hardware, software, and network troubleshooting in a Windows/Mac environment preferred; A+ certification a plus.
  • Ability to partner effectively with end users to troubleshoot problems and develop solutions.

Education and Experience

  • Bachelor of Science degree.
  • At least 2 years of related IT experience or equivalent.

Contact Information

Send letter of application and résumé to

Juan L. Ortiz
Help Desk Manager and System Administrator

No phone calls, please.

Equal employment and equal educational opportunity have been and will continue to be fundamental principles at Manhattan School of Music, where employment and enrollment are based upon personal capabilities and qualifications without discrimination or harassment because of race, color, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, age, national origin, marital status, citizenship or veteran status, disability, or any other characteristic protected by law. Manhattan School of Music does not permit retaliation against individuals who oppose a discriminatory practice or participate in an investigation.


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