Employment at MSM

Job Opening:

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Housing Operations Coordinator

Position Description

Title: Housing Operations Coordinator (Live-Off)
Department: Office of Residence Life
Reports To: Director of Residence Life
Supervises: Student Workers, Resident Assistants, Graduate Assistants
Internal Contacts: Students, Staff, and Faculty
External Contacts: Custodial, Security, and Parents
Employment Status: Full-time; Non-exempt


Housing Operations

  • Maintains the overall housing records for the School.
  • Plans and implements the annual housing selection and assignment process.
  • Tracks and maintains a database of all housing fees, fines, and damage charges.
  • Handles roommate mediations and housing changes.
  • Liaises with the Bursar’s Office to ensure account changes and refunds are processed in a timely manner.
  • Tracks and maintains winter and summer housing sessions.
  • Oversees the planning and implementation of all move-ins and move-outs.


  • Maintains and enhances the working partnership with the Office of Facilities.
  • Oversees the general upkeep and functionality of Andersen Hall.
  • Monitors and follows up on all maintenance requests as needed.
  • Coordinates functional aspects of facilities projects, and notifies who may be impacted.
  • Tracks and maintains Room Condition Forms.
  • Creates and manages lists of key and furniture inventories.


  • Coordinates and implements regular small-scale Residence Life programming.
  • Assists the Director in creating larger-scale Residence Life programs and traditions.
  • Coordinates all social media efforts for the Office of Residence Life.

Assessment Support

  • Distributes and analyzes the annual Quality of Life survey.
  • Assists in long-term planning and assesses student housing needs.
  • Completes quarterly reports and submits to the Director.

Student Conduct Support

  • Creates and manages documents for students involved in incident reports.
  • Under the supervision and guidance of the Director of Residence Life, acts as a hearing officer for Student Code of Conduct cases.
  • Tracks and maintains a database of all judicial cases, including incident reports, dates of meetings, hearing results, and sanctions imposed.
  • Runs reports and participates in data analysis to identify trends related to student conduct.

Summer Conferences

  • Maintains current conference partnerships and assists in seeking new partnerships.
  • Oversees room assignments and check-in/check-out processes for all summer guests.
  • Co-Supervises summer intern, including all employment and compensation paperwork.
  • Coordinates the cleaning schedule and transition to summer room assignments.


  • Maintains professionalism and represents the Student Affairs staff at all times.
  • Serves as a friendly and approachable resource to all students.
  • Oversees the day-to-day operation of the department, and answers all student questions in a timely manner.
  • Recruits and supervises student office workers.
  • Collaborates with Student Affairs team, and participates in division-wide initiatives.
  • Participates in student leader recruitment & selection.
  • Prepares and presents housing-related training sessions for Resident Assistant training.
  • Participates in regular supervision meetings with the Director of Residence Life.
  • Provides emergency and crisis response as necessary.
  • Performs other duties as assigned.

Job Requirements

  • Bachelor’s degree required, Master’s degree preferred.
  • At least one year of experience working in higher education or student affairs.
  • Past experience as a student leader preferred.
  • Exceptional attention to detail and organization skills.
  • Clear and consistent written and oral communication skills.
  • Team player with a strong work ethic and a sense of humor.
  • Passionate about working with a diverse and international student population.
  • Positive attitude with a creative approach to managing difficult situations.
  • Energetic, flexible, collaborative, and proactive.
  • Ability to maintain a high level of confidentiality.
  • Sensitivity to and understanding of musicians and artists.
  • Passion for Manhattan School of Music’s mission.

Contact Information

Send letter of application and résumé including three references to:


No phone calls, please.

Equal employment and equal educational opportunity have been and will continue to be fundamental principles at Manhattan School of Music, where employment and enrollment are based upon personal capabilities and qualifications without discrimination or harassment because of race, color, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, age, national origin, marital status, citizenship or veteran status, disability, or any other characteristic protected by law. Manhattan School of Music does not permit retaliation against individuals who oppose a discriminatory practice or participate in an investigation.