Employment at MSM

Position Description

Title: Network and Infrastructure Manager
Department: Information Technology
Reports To: Assistant Vice President and Chief Information Officer
Internal Contacts: Staff, Faculty, Students as needed
External Contacts: Vendors as needed
Incumbent Employment Status: Full-time; Exempt

About MSM

Manhattan School of Music is one of the world’s foremost music conservatories with a century-long history of extraordinary success. From its beginnings as a small settlement music school, MSM has become an internationally recognized conservatory and leading force in professional music education. The School is dedicated to the personal, artistic, and intellectual development of aspiring musicians. Offering classical music, jazz, and musical theatre training, MSM grants a range of undergraduate and graduate degrees.  MSM is accredited by the Middle States Commission on Higher Education.

Position Summary

The Network and Infrastructure Manager coordinates all network and server operations for both the Manhattan School of Music and Jewish Theological Seminary of America, installing, configuring, maintaining, securing, and upgrading systems as needed. Both schools support virtual and physical server infrastructure, campus-wide wireless networks, and provide network services to performance spaces, classrooms, administrative offices, libraries, and residence halls. The Network and Infrastructure manager is also responsible for physical and virtual server design, health, security, performance, and upgrades. Other duties include simulating expansion of wireless networks, configuring and maintaining a unified printing system, maintaining the help desk platform, planning structured cabling installations, deploying and replacing access points, and supporting storage servers, physical access control, BMS, NVR, E-Learning resources, production, and media streaming resources in coordination with other departments.

Domains

• Under the direction of the CIO, the Network and Infrastructure Manager architects and executes long-term, optimal and sustainable infrastructure and network strategies for Manhattan School of Music and the Jewish Theological Seminary in a shared services role supporting both institutions in an overall 50%-50% workload model.
• Researches, provisions and configures new Windows servers for organizational use.
• Maintains server hardware infrastructure by allocating resources, performing installations, and conducting repairs.
• Maintains server operating system health, including OS updates, security patches, and firewall configurations.
• Architects network design and planning with an emphasis on seamless growth with minimal or no downtime, ease of maintenance, and ensuring network security in parallel academic, corporate, and residential environments – including providing isolation for hosted vendors onsite, visiting auditors, and residents of the dormitory. Utilizes a best practices model to implement technologies that both institutions can capitalize on long-term.
• Performs installation, configuration, and maintenance of firewalls, traffic shapers/analyzers, edge, core, and access switches, routers, VLANs, and endpoint access connections, including public and private WiFi, for optimal/cost-effective utilization.
• Performs installation, configuration, and management of a variety of VPN systems for always-on secure connections to remote-hosted/cloud-hosted resources, heavy-use work-from-home employees, and sporadic-use staff traveling abroad.
• Performs installation, configuration, and management of complex, redundant, and 100% uptime-critical server-based network services and server-integrated monitoring systems, as well as integrated logging systems for performance analysis, maintenance, troubleshooting, and intrusion detection.
• Develops and maintains a network and resources security strategy according to industry standards to ensure the security of both Schools’ computing systems and applications.
• Serves as 24/7 on-call escalation point for crisis management and emergency troubleshooting of network, servers, hosted services and security issues. Standardizes monitoring, notification protocols and processes across both institutions to facilitate response, remediation and backup support.
• Performs day-to-day analysis of monitoring data and device logs for performance optimization, maintenance, troubleshooting and security analysis.
• Performs ad-hoc forensic analysis of intrusions or intrusion attempts by malware and/or human agents.
• Maintains, monitors, and updates unified printing system and pay-per-print servers, including assisting with MFP repairs, maintaining end-user and MEAP services, troubleshooting follow-you printing, and providing support for public pay-per-print issues.
• Maintains, updates, and performs configuration changes for the help desk software platform, including ticket routing, categories, login integration, and licensing.
• Authors and maintains standardized documentation detailing infrastructure and network design theory, implementation, and deployment of networking hardware and bandwidth resources as well as security strategy and protocols to ensure long-term sustainability of support.
• Coordinates with vendors for equipment, purchase, configuration, installation, and repair situations and drives toward mirroring these processes across both institutions for efficiency, cost avoidance and cost savings.

Job Requirements

• Three (3) years of LAN/WAN experience
• Strong knowledge of Cisco routing and switching technologies
• Experience with network monitoring tools such as Solarwinds, ManageEngine, and Spiceworks.
• Experience with Palo Alto firewalls and firewalling techniques
• Experience with EIGRP and TCP/IP network routing protocols
• Experience with network security including white/blacklists, router configurations, ACL’s, network segmentation, and firewall policies.
• Configuration of firewall ruleset and objects
• Strong knowledge of network and server protocols, including but not limited to:
  • DHCP, DNS, LLDP, SNMPv3, VTP, CDP, L2TP/IPsec, Multi-WAN, SSH
  • AD LDS, LDAP(S), iSCSI, SMB, RADIUS, SAML, ADFS, SSL, Certificate Management, LPD
  • PoE, CAT6A, OM4, and NEMA datacenter standards, TIA-568B termination

• IDS/IPS configuration, updates and tuning
• User administration and/or configuration of authentication systems
• Experience managing network service providers and MSP vendors
• Experience with Management & Monitoring Tools, trending and analysis
• Ability to install, update and upgrade network appliances and firmware
• Ability to install and configure Windows servers
• Experience with installing and repairing server hardware.
• Provide expertise in security management

Skills

• Strong customer service and problem-solving skills.
• Ability to work independently on multiple concurrent projects and tasks in a fast-paced environment.
• Excellent interpersonal, listening, oral, and written communication skills.
• Resourcefulness, patience, a passion for technology, and a strong desire to help others.
• Strong attention to detail.
• Ability to partner effectively with end users and vendors to troubleshoot problems and develop solutions.

Education and Expertise

• Bachelor’s degree or higher in IT-related field or equivalent mix of education and work experience.
• Network+/Security+, CCNA, CCNP Certifications preferred

Contact Information

Send letter of application and résumé including three references to:

It-jobs@msmnyc.edu

No phone calls, please.

Equal employment and equal educational opportunity have been and will continue to be fundamental principles at Manhattan School of Music, where employment and enrollment are based upon personal capabilities and qualifications without discrimination or harassment because of race, color, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, age, national origin, marital status, citizenship or veteran status, disability, or any other characteristic protected by law. Manhattan School of Music does not permit retaliation against individuals who oppose a discriminatory practice or participate in an investigation.