Employment at MSM

Position Description

Title: Office Coordinator
Department: Office of the Registrar
Reports to: Registrar
Supervises: Work Study Students
Internal Contacts: Students, Faculty, Staff
External Contacts: Parents, National and International Agencies
Employment Status: Full-time; Non-exempt
Salary Range:  $48,000-$53,000

Summary

This position serves as a front of office coordinator, managing the flow of physical traffic into the office and handling department email and phone communications. The Office Coordinator supports the Registrar and other Office of Registrar staff, as well as MSM faculty and the School’s student population of 1,000 students. This position meticulously ensures compliance with state and federal regulations, including NYSED and FERPA (Family Educational Rights and Privacy Act); professional best practices; and internal policies, procedures, and regulations. Necessary skills include the ability to multitask and problem-solve, to operate with a high level of attention to detail and organization, and to create a calm, helpful and friendly front of the office.

Domains

• Serve as the first point of contact for the Office of the Registrar, providing excellent, courteous, and accurate customer service to the MSM student, staff, and faculty community, often in a fast-paced setting.
• Respond to student inquiries; direct and refer students to appropriate academic support areas.
• Work independently to answer the general departmental email account, consulting with senior staff when necessary.
• Perform accurate data entry, data processing, and data maintenance using Student Information System, Jenzabar J1.
• Provide general reports to faculty, staff, and students from the institution’s Student Information System, while adhering to FERPA regulations.
• Oversee the National Student Loan Clearinghouse (NSLC) process regarding requests for student transcripts, degree verifications, and student enrollment verification.
• Create and generate enrollment verifications, conferral letters, and other academically related documents.
• Process address changes, name changes, and graduation applications.
• Oversee qualifying exam registration.
• Partner with Student Accounts on processing exam fees.
• Organize and maintain both electronic and paper file systems; store and retrieve archival materials.
• Assist with limited elements of student advising and course registration.
• Manage student workers and related tasks.
• Perform other duties as assigned.

Job Requirements

• Bachelor’s degree required.
• 2 years+ of experience working in a Registrar’s office or similar office within higher education; conservatory or music school preferred.
• Experience with Jenzabar suite of products (EX/J1) or other higher education SIS.
• Proficiency in using software packages, including Microsoft Office Suite; aptitude for learning new computer software.
• Excellent written and oral communications skills.
• Strong attention to detail to ensure accuracy, developed analytic and problem-solving skills, ability to multitask, to effectively prioritize work, and to adjust to changing workloads and deadlines.
• Demonstrated ability to maintain a high level of discretion and confidentiality.
• Ability to provide excellent customer service and to communicate effectively, efficiently and in a timely manner with students and faculty regarding policies, deadlines, and other matters.
• Knowledge of and ability to enforce academic policies and requirements in accordance with institutional, State and accreditation requirements.
• Commitment to building a culture of diversity, equity, inclusion, and belonging.

Please send cover letter, résumé, and two references in an email with in the subject line “Office Coordinator position” to:

Christy Pastore
Registrar

employmentregistrar@msmnyc.edu

No phone calls please.

Equal employment and equal educational opportunity have been and will continue to be fundamental principles at Manhattan School of Music, where employment and enrollment are based upon personal capabilities and qualifications without discrimination or harassment because of race, color, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, age, national origin, marital status, citizenship or veteran status, disability, or any other characteristic protected by law. Manhattan School of Music does not permit retaliation against individuals who oppose a discriminatory practice or participate in an investigation.