Employment at MSM

Job Opening:

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Senior Associate Director of Financial Aid

Position Description

Title: Senior Associate Director of Financial Aid
Department:  Office of Admissions and Financial Aid
Reports To:  Vice President and Dean of Enrollment Management
Supervises:  Assistant Director of Financial Aid
Internal Contacts:  Admissions, Bursar, Registrar, Student Affairs & Residence Life, Advancement, Faculty, Students
External Contacts: Department of Education, HESC, Lenders/Guarantors
Status: Full-time; Exempt
Salary: $80,000 to $85,000

Position Summary

The Senior Associate Director of Financial Aid is the primary administrator of federal, state, and institutional financial aid programs, overseeing financial aid operations, communications, and compliance. This position serves as the first point of contact regarding institutional aid and Title IV funding for prospective and current students. The Senior Associate Director works closely and collaboratively with other administrators, staff, and faculty to achieve the mission and vision of the School, leverages institutional scholarship and federal financial aid to yield and retain students, and meticulously maintains federal and state regulations that govern financial aid awarding. The Senior Associate Director of Financial Aid serves as a strategic partner to shape institutional financial aid policies, practices, and vision that support the recruitment and retention of students and the fiscal health of the School.

Domains

Financial Aid Operations and Systems

  • Administer all financial aid programs at MSM, which include institutional scholarships, federal and state grants, federal loans, and work-study programs.
  • Serve as institutional liaison to federal agencies, including the Department of Education, and to database systems including the NSLDS (National Student Loan Data System), COD (Common Origination and Disbursement), and College Board.
  • Maintain student records in the financial aid database, PowerFaids, and the financial aid portal, Netpartner, and oversee quality control of this database.
  • Leverage systems to attain departmental and institutional goals.
  • Maintain and implement compliant financial aid policies, procedures, and practices that improve student satisfaction and retention, efficiency and accuracy.
  • Oversee the Office of Financial Aid’s Direct Lending, financial literacy, and default management programs to enable students to successfully manage student loan debt and minimize default rate.

Leadership and Interdepartmental Collaboration

  • Supervise Assistant Director of Financial Aid.
  • Provide staff with progressive experience in the financial aid industry through mentorship and professional development opportunities.
  • Serve as liaison to the Student Accounts/Bursar’s Office to ensure accurate financial aid packaging as it maps to billing, as well as clear and kind communication with students.
  • Provide support during Auditions, Orientation, and at other key recruitment activities, including making presentations.
  • Develop and execute new student recruitment strategy in coordination with the Office of Admissions.
  • Participate in institutional committees and task forces.
  • Attend professional development opportunities such as regional and national financial aid conferences, and local workshops for continuing education on financial aid rules and regulations.

Reporting and Compliance

  • Collaborate with senior leadership to complete institutional reporting, including FISAP and PPA, and provide documentation for annual audit of financial aid programs.
  • Compile and analyze financial aid data for internal and external constituents, including the Vice President and Dean of Enrollment Management.
  • Support institutional efforts for data submission for IPEDS, accreditation, and other information needs.

Student Support

  • Communicate effectively and empathetically with prospective students and their parents/support networks regarding the value of MSM programs, scholarship opportunities, and funding strategies.
  • Create a service-oriented environment committed to supporting students by providing high-quality financial aid counseling and support.
  • Oversee annual review of continuing student scholarship appeals, based on a documented change in financial circumstance.
  • Explore new channels, such as social media, to communicate with prospective and current students.

Job Requirements

  • Bachelor’s Degree required.
  • Current knowledge of federal financial aid programs, Title IV regulations, and compliance.
  • Four or more years of experience administering Title IV funding, including familiarity with need analysis, interpretation of regulations, and financial aid systems and databases.
  • Excellent leadership and organizational skills.
  • Successful record of accomplishment providing exceptional customer service and working collaboratively.
  • Excellent verbal and written communication skills.
  • Demonstrated commitment to improving student satisfaction and retention.
  • Strong attention to detail and ability to multitask.
  • Professional and ethical work behavior with ability to maintain the highest level of confidentiality.
  • Commitment to building a culture of diversity, equity, inclusion, and belonging.
  • Commitment and passion for the mission of Manhattan School of Music.
  • Experience with PowerFaids software preferred.

Contact Information

Send letter of application and résumé including three references, with “Senior Associate Director of Financial Aid” in the title of the email to:

financialaid@msmnyc.edu

No phone calls, please.

 

Equal employment and equal educational opportunity have been and will continue to be fundamental principles at Manhattan School of Music, where employment and enrollment are based upon personal capabilities and qualifications without discrimination or harassment because of race, color, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, age, national origin, marital status, citizenship or veteran status, disability, or any other characteristic protected by law. Manhattan School of Music does not permit retaliation against individuals who oppose a discriminatory practice or participate in an investigation.

 

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