Information Technology

The School's department of information technology provides a variety of facilities and services for students, staff, and faculty. Although the department has long overseen all administrative computing technologies, in recent years it has worked closely with other administrative departments to expand the range of computing services and tools available to students. The department's mission and the purpose of its facilities is to ensure that students, staff, and faculty have access to technologies that enhance productivity and communication, foster educational goals, and support students' increasingly technology-dependent musical and academic endeavors.

E-mail Services

The school provides an email account for every student, faculty member and staff member.  This email account is the official means of sending you important communications and documents.  It is very important that you either check your email account frequently or setup forwarding to your personal email account.  Note that the School cannot guarantee that forwarded emails will get to your personal email account.  We recommend that you log into your school email account to check for email.

Student E-mail Services

Students' use of their Manhattan School of Music E-mail accounts is governed by the School's Academic E-mail Policies and Procedures and other related documentation. All users are required to read carefully and understand these policies and procedures before using e-mail services. Student E-mail accounts are accessible from anywhere using a Web browser, and require authentication with usernames and passwords. 

Read the Academic E-mail Policies and Procedures >

Log into your email account

Go to http://webmail.msmnyc.edu
Use your userid and password to log in. 
If you do not know your userid and password, please contact the IT department at infotech@lists.msmnyc.edu.

To setup email forwarding

Follow the instructions available here: http://help.outlook.com/en-US/140/ms.exch.ecp.forwardemail.aspx

Computing Resources for Students

To enhance students’ educational experience, Manhattan School of Music provides an Internet and Computing Center, Library computers, a wireless network within the Library, and Internet connectivity from residence hall rooms. The School’s department of information technology maintains these resources, often in collaboration with other administrative departments. Our students are encouraged to own and use personal computers, as these are increasingly invaluable tools for academic and artistic endeavors. All students who use the computing resources of the School or conduct computing activities at the School must adhere to the School’s Academic Computing Policies.

Library Computing Resources

WiFi  is available throughout the Library. Off campus or on, your MSM ID card gives you access to various online resources; in addition to the streaming audio mentioned above, there are Grove Music Online, MusicalAmerican.com, JSTOR, and more.
PCs and Macs are located at the back of the Library. Each is equipped with USB and headphone ports (check out headphones at the CD circulation desk)
A CD/DVD drive
Mozilla Firefox and Internet Explorer web browsers
Microsoft Access, Excel, Paint, PowerPoint, Publisher, and Word
Finale Notepad (for the full version of Finale, use the Mac near the
main circulation desk)

Questions and problems related to the computing resources of the Library should be directed to the reference librarian or other available Library staff. Questions and problems related specifically to use of the wireless network may be directed to the Department of Information Technology.

Residence Hall Computing Resources

Ethernet/Internet connectivity from residence hall private rooms

The Residence Hall is provided with a fiberoptic network backbone propagated across a 100Base-T Ethernet network (the “Network”) on each floor occupied by Manhattan School of Music administrators or students as well as WiFi access throughout the building. The department of information technology maintains and monitors the Network and oversees, either itself or with third-party assistance, the configuration and maintenance of the Network’s hardware equipment, wiring, and Internet connectivity.

Preventing Connectivity Problems

NOTE: Connecting any networking device including wireless or wired routers to the School's network is strictly forbidden.

Wireless access is provided as a convenience but may be less reliable and slower than the wired connection provided in your dorm room. For the fastest and most reliable connections to the internet, use the wired connection.

Residents should observe best practices when using the Network. Individuals whose computing practices impair the Network may have their access terminated and, as a result, lose Internet connectivity. Please review the following useful tips on how to prevent your personal computer from causing connection disruptions and slowness:

Routinely and frequently update your virus protection software. Popular and effective products include McAfee's Virus Scan®, Symantec's Norton AntiVirus™, Frisk Software International's F-Prot Antivirus, and Grisoft's AVG Anti-Virus. These and many other vendors offer both antivirus software and larger, comprehensive security software solutions.

Protect your computer against adware and spyware. Install a reputable adware and spyware detection product such as Lavasoft's Ad-Aware, PepiMK Software's Spybot, or Webroot's SpySweeper. Individuals can often obtain free versions of these and other effective products. Be sure to run detection software and install product updates regularly.

Avoid using file-sharing software such as Kazaa, Limewire, Morpheus, WinMX, Fastrack, iMesh, Grokster, eDonkey, eMule, BitTorrent, Overnet, Soulseek, IRC, MP2P, Piolet, Bubster, Rockitnet, DirectConnect, Gnutella, Shareaza, Gnucleus, Xolo X, and BearShare. Such software degrades Network efficiency and may severely compromise the security of your PC and data.

Students can consult the latest information about spyware, adware, viruses, hoaxes, and other threats to computers and privacy by consulting Web sites concerned with these issues, which include, among many others, symantec.com, mcafee.com, f-secure.com, sophos.com, pcworld.com, and us-cert.gov.

Andersen Hall Internet support is now available during limited non-business hours, weekdays and weekends, for students residing in Andersen Hall. Response time will be based on the availability of the IT Department's new student worker, Allan T. Bailey.

Help Desk

Help desk requests should be submitted to the Department of Information Technology at infotech@lists.msmnyc.edu.

Off-Campus Computing

The department of information technology neither offers nor warrants technical support to students who operate computer equipment off-campus.

Computing Resources for Staff and Faculty

The department of information technology oversees the School's administrative computing operations, and is responsible for all hard- and software acquisitions and implementation, networking, e-mail communication, databases, and Web services. Comprehensive support is available to all staff and administrative faculty. Faculty who do not have offices at the School can take advantage of PC workstations available in the faculty lounge. All staff and faculty who use the computing resources of the School or conduct computing activities at the School must adhere to the School’s Administrative Computing Policies and Procedures.

Staff and faculty members can request detailed information about the department's services using the contact information provided on this page.
Read the Administrative Computing Policies and Procedures >

Staff and Faculty E-mail Services and Virtual Office

The School provides its staff and College faculty with individual e-mail accounts. Use of these accounts is governed by the School's Administrative and Faculty E-mail Policies and Procedures. All users are required to read carefully and understand these policies and procedures before using e-mail services. Faculty and staff e-mail accounts are accessible from anywhere using a Web browser, and require authentication with usernames and passwords.
Administrative and Faculty E-mail Policies and Procedures >

Contact

Stephen O'Brien
Director of Information Technology
sobrien@msmnyc.edu

IT department

For IT troubleshooting
917-493-4717
infotech@lists.msmnyc.edu

Student Helpdesk

For student internet support
StudentHelpDesk@msmnyc.edu