Information Technology

About the MSM Password Change/Reset Tool

The MSM Password Change/Reset tool enables you to:

1. Register your own personalized security questions and answers. You only need to register once.
2. Change your password at any time, for example, if you feel your password has been compromised. Your current password is required to use this option.
3. Reset your MSM password in the event you have forgotten your password. You provide answers to the 3 questions you have established and you can proceed to establish a new password.
4. Unlock your account in the event you have entered your current password incorrectly too many times and become locked out after 5 failed attempts. You provide answers to the 3 questions you have established and you can proceed to establish a new password.

This tool is similar to other security measures that most online services and institutions use to ensure:

• No one else, including MSM IT, has access to your password,
• You are using a strong password that is complex and not easily discovered by someone else,
• You have the flexibility to perform your own password reset at any time 24×7, and
• You periodically change your MSM password to improve the security of MSM’s data and information.

Registration – Setting up your security questions/answers (One-Time Only)

In order to access to MSM new password utility to establish your personalized security questions that will allow you to manage your MSM account password through self-service, you will need to Register first.

To log in to start the User Registration process and enter your security questions as illustrated below:

1   Visit http://password.msmnyc.edu

2   Enter your current MSM User Name (i.e. jdoe)

3   Enter your MSM user Password

4   Select the User Registration option

5   Select the Click Here option as illustrated below

6   To register your personalized security questions, select 3 different questions and in each appropriate field, enter your respective answers.
Note: By activating (check-mark appears) the Hide Answer(s) option, your Answers will not be displayed and you will need to enter the responses twice. Alternatively, by disabling the Hides Answer(s) option, you will be able to see what you are typing for responses.

7   Select the Enroll option and you are all set.

Now that you have registered to the MSM password reset tool it is time to change your password to conform to MSM’s new password policies.

Change MSM Password

Periodically and at any time, you may wish to reset your MSM password, especially if you feel your MSM account has been compromised.

To log in to change your MSM password at any time if you know your current password:

1   Visit https://password.msmnyc.edu/

2   Enter your current MSM User Name ( i.e. jdoe )

3   Enter your MSM user Password

4   Select the Change MSM Password option

5   Enter your current Old Password

6   Enter your desired New Password following the displayed password guidelines

7   Re-enter and Confirm New Password

8   Select the Change Password option to complete

Notes: If you have not created a new password that meets the minimum security requirements, an Alert Message will display.

• A palindrome is a type of word play in which a word, phrase, or sentence reads the same backward or forward. For example and simplicity, “radar” is a palindrome word.

9   If your password meets the required standards you are all set.

Finally, you will need to update your smartphone’s email settings with the new password and to re-login to any MSM system you may have open on your computer.

NOTE:
All MSM community members will be required to change their password every 180 days for security purposes. You will receive periodic e-mail notices prior to the expiration of your password to allow you some flexibility in resetting your password during a convenient time.

Please remember:

• Never share your passwords with anyone.
• Create a password that is easy to remember, yet complex enough that it’s difficult to easily figure out. For example, Password123! is easy to remember and also easy to figure out.
• Do not write your password on a sticky note and leave it posted on your computer or laptop.
• Do not store any passwords in your email account or on any computer files. If your email or computer is compromised, your password(s) can be easily used to access your online resources.

This tool is similar to other security measures that most online services and institutions use to ensure:

• No one else, including MSM IT, has access to your password,
• You are using a strong password that is complex and not easily discovered by someone else,
• You have the flexibility to perform your own password reset at any time 24×7, and
• You periodically change your MSM password to improve the security of MSM’s data and information.

For any questions relating to you password or any other security questions, please contact the Help Desk at 917-493-4717 or send an email to helpdesk@msmnyc.edu.