Information on the services provided to students in residence at Manhattan School of Music. Be sure to read through this list carefully!
Andersen Hall offers several lounge spaces where residents can relax, connect with friends, and enjoy entertainment throughout the building.
The sixth floor lounge serves as the primary community gathering space in Andersen Hall. This lounge includes:
Large-screen TV with cable and streaming services (Disney+ and Hulu)
Ping pong table
Nintendo Switch (students may bring their own games)
Board games available for resident use
Comfortable seating and gathering space
The lounge connects directly to the sixth floor terrace, which is open during warmer seasons and provides a space for residents to enjoy fresh air and views of the surrounding neighborhood.
A smaller lounge space featuring seating and a television, ideal for relaxing or spending time with friends.
A quiet lounge space with seating, designed for studying, socializing, or taking a break.
A lounge with comfortable seating and scenic views of the Hudson River and the George Washington Bridge, offering a peaceful space to relax or connect with others.
Andersen Hall is maintained by a professional custodial team that works to keep shared spaces clean and comfortable for residents.
Cleaning ScheduleBathrooms are cleaned twice daily on weekdays by the custodial staff.
Custodians also:
Maintain and clean common spaces throughout the building
Remove trash and recycling from designated trash rooms
Prepare and clean rooms after they have been fully vacated prior to new residents moving in
Residents are responsible for:
Cleaning their personal living spaces
Bringing trash and recycling to the designated trash rooms
Cleaning up after themselves in shared spaces, including bathrooms and lounges
Dishwasher rooms are located on every other floor and are available for residents to wash dishes. Dishes should not be washed in bathroom sinks.
Maintaining a clean community is a shared responsibility, and residents are expected to help keep shared spaces tidy and respectful for others.
If you notice a cleaning concern that needs attention, please submit a maintenance request so the issue can be addressed promptly.
In any emergency, your safety comes first. Use the guide below to determine who to contact.
For any situation involving immediate danger to life, serious injury, fire, or threat to safety:
Call 911 immediately.
If you are able, after calling 911, notify:
Andersen Hall Security (917-493-4700) so they can assist emergency responders with building access.
The RA On Duty (917-376-2418) for additional support.
Your first call should always be 911.
If someone is seriously ill or injured:
Call 911.
If possible, notify Andersen Hall Security so they can help direct emergency personnel.
If there is immediate danger to self or others, call 911.
For urgent emotional distress or mental health concerns where there is not immediate danger:
Call the Counselor on Call: 917-493-4000
You may also contact the RA On Duty (917-376-2418) for support and connection to resources.
For urgent building issues such as flooding, power outages, elevator problems, lock issues, or other dangerous conditions:
Contact Andersen Hall Security (917-493-4700).Security is available 24 hours a day and will contact Facilities staff.
After hours, you may also contact the RA On Duty for assistance.
For concerns such as lockouts, roommate conflicts, homesickness, or general support:
Contact the RA On Duty (evenings and weekends).
During business hours, contact the Residence Life Office (917-493-4035).
The exercise room is located in the basement, and is open 24 hours a day, 7 days a week for all residents of Andersen Hall. Equipment use should be limited to 30 minutes if there are others waiting to use the equipment. Proper exercise gear must be worn while using the exercise room (e.g., sneakers, socks, shirts, etc.). All residents are expected to be respectful of others and keep the area clean.
If you notice a repair or maintenance issue in your room, hallway, common areas, or anywhere in Andersen Hall or the main building, please submit a Maintenance Request Form so the issue can be addressed.
Examples include:
Broken furniture or fixtures
Lighting issues
Temperature concerns
General repairs in rooms or common spaces
Submit a Maintenance Request:[Maintenance Request Link]
For urgent situations that require immediate attention — such as:
Active leaks or flooding
Electrical problems or power outages
Smell of gas or smoke
Elevator issues
Lock or access problems
Any potentially dangerous building condition
Contact Andersen Hall Security (917-493-4700) immediately. Security is available 24 hours a day and will contact Facilities staff.
After hours, you may also contact the RA On Duty (917-376-2418) for assistance.
If you are locked out of your room:
Call the RA On Duty (917-376-2418), or
Visit the Residence Life Office (6th Floor) during business hours.
A Residence Life staff member will assist you with gaining access to your room.
If you lose your room key, contact the Office of Residence Life to request a replacement.Lost keys will result in a replacement fee added to your student account.
All residents are issued:
A room key
An MSM ID / residence hall access card
Residents must carry their key and access card at all times.
Keys, access cards, and ID cards may not be duplicated or shared for any reason. Unauthorized duplication or misuse may result in student conduct action and possible loss of housing privileges.
If your MSM ID card is lost or misplaced, report it and request a replacement through the Office of Student Engagement as soon as possible.
Andersen Hall residents have access to a shared kitchenette located in the sixth-floor lounge. The kitchenette includes a sink, counter space, and nearby vending machines with beverages and snacks.
Residents may bring approved small appliances (such as air fryers, induction hot plates, electric kettles, or rice cookers with automatic shut-off features) to the lounge to prepare food.
The lounge also features a large dining table, which provides a space for residents to enjoy meals together and build community.
Cleaning the sink and surrounding areas after use
Washing and removing dishes immediately
Leaving the space safe and ready for others
A laundry room is located in the basement of Andersen Hall and is available exclusively for Andersen Hall residents.
The laundry room includes:
Washers and dryers available free of charge
Folding tables
Laundry carts to assist with transporting clothing
Typical cycle times:
Washers: approximately 30 minutes
Dryers: approximately 45 minutes
Residents are expected to use the laundry room respectfully and help keep the space available for others by:
Setting a timer for your laundry cycles
Removing clothing promptly when cycles finish
Keeping the space clean and organized
Items left in the laundry room for an extended period may be donated or discarded.
If you have lost an item on campus, you may submit the Lost & Found Form:https://www.msmnyc.edu/lost-and-found-form/
You may also contact Facilities directly at facilities@msmnyc.edu or visit Room 400 to inquire about lost items.Office hours: Monday–Friday, 9:00 a.m. – 5:00 p.m.
All found items are held for six weeks. After this time, unclaimed items are handled as follows:
Clothing is donated to a charitable organization
Books are provided to the MSM Library or donated
Musical instruments are given to the appropriate Department Chair or Outreach program
Miscellaneous items are donated or discarded at the discretion of the Facilities Department
All letter mail is managed by the MSM Mail Room (4th floor). Residence Life provides residents with a mailbox key at the beginning of the academic year.
Questions about mail delivery, mailbox issues, or missing mail should be directed to the Mail Room.
Mailing Address Format:
Student Name136 Claremont Avenue, Room # ___New York, NY 10027-4631
Be sure to include your room number to ensure proper delivery.
Residents are responsible for updating their address with senders when moving out. USPS does not automatically forward mail from Andersen Hall.
Packages are managed by the Andersen Hall Security Desk.
Package pickup hours: 5:00 p.m. – 9:50 p.m.
Residents will receive notification when packages are ready for pickup and should retrieve them promptly.
Residents are responsible for tracking all food and grocery deliveries (DoorDash, Uber Eats, Grubhub, Instacart, etc.). The residence hall does not notify students when these deliveries arrive and is not responsible for lost or missing items.
Deliveries are placed in the delivery cubbies in the Andersen Hall lobby.
Residents are expected to:
Pick up deliveries as soon as possible
Never take items that do not belong to them
Food deliveries not picked up within three hours will be discarded due to food safety concerns and to prevent odors and pests.
Non-perishable deliveries left for an extended period may be donated.
Security officers are stationed at the front desk of Andersen Hall, located at 136 Claremont Avenue, and are present 24 hours a day, 7 days a week.
Security Phone: 917-493-4700
Security staff help maintain a safe residential environment by:
Monitoring access to the residence hall
Ensuring only authorized residents and approved guests enter the building
Supporting package distribution
Assisting with guest pass procedures (see Guest Policy for details)
Responding to safety and facilities concerns
Entry to Andersen Hall is controlled through a card access system.
Your MSM ID/access card with resident sticker serves as your Andersen Hall identification and must be carried at all times.
Residents are required to:
Present their ID to Security upon entering the building
Show their ID when requested by Security or MSM staff
Comply with all requests from Security and Residence Life staff
Even if Security staff recognize you, you may still be asked to show your ID.
Security staff may deny entry to individuals who do not have proper authorization or who pose a risk to the community.
Andersen Hall does not provide on-site storage for student belongings.
Students who need summer or short-term storage are encouraged to use Dorm Room Movers, MSM’s recommended storage partner.
Dorm Room Movers provides:
Delivery of boxes and packing tape
Pickup of packed belongings by professional movers
Climate-controlled storage with 24/7 security
Delivery of items back to campus or shipment to another location
For more information, visit:https://www.dormroommovers.com/storage-shipping-services-at-Manhattan-School-of-Music-New-York-NY
Text: (856) 369-3676Call: (888) 769-3676
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